Support

We have your back.

Tell us what happened, what you expected, and which device you were using. Screenshots are worth at least fourteen follow-up emails.

Contact TapLineup

We normally reply within 1–2 business days.

support@taplineup.com

For the quickest answer, include your device model, app version, what you were trying to do, and a screenshot if something looked wrong.

Frequently asked questions

How do I add a player?

From your team page, tap + Add Player. Enter the player’s name and jersey number, select eligible positions, then save.

How do I start a game?

From your team page, tap + New Game. Add the opponent, date, time and number of innings. Open the game card to build the defence and batting order.

How do I remove a player from one game?

Inside the game, open game settings and choose Take a player out for this game. Select the unavailable player and apply the change. Their roster record stays intact.

Does TapLineup work without internet?

Yes. The game is cached on the device, and Nearby Dugout can privately send approved updates between paired devices on the same local network. Open the app online before the game when possible so it has the latest team data.

How do subscriptions work?

Subscriptions are processed by Apple. On iPhone or iPad, open Settings, tap your name, choose Subscriptions, then TapLineup. Apple handles cancellation and refund requests.

How do I delete my account?

Open Teams → Account → Delete Account in TapLineup. You can also read the full account deletion instructions. Deleting an account does not cancel an App Store subscription.